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Frequently Asked Questions

Hardware

Can we use any USB fingerprint readers?
No, the Touch Registration system has been developed to interface with the SecuGen Hamster III USB fingerprint reader.

Where can we purchase compatible fingerprint users?
Radun Controls supply the readers at a cost of £75 per reader.

How do the readers work?
The readers work by scanning the student's fingerprint when they first register and recording its unique details, which are then converted into a digital code that is stored in a secured database on the network server, not locally on the PC or laptop. When the pupil scans their finger to log in ot out of a session or lesson, the digital code is matched and the software records their attendance.

Are the readers covered by a warranty?
All hardware supplied by Radun Controls will be covered for the first year by our standard after-sales support and maintenance service. Readers purchased separately will usually be covered by a manufacturers warranty.

What if the classroom PC is not situated near the door or in a convenient location for registration?
In this situation USB extender cables up to 25m long can be provided.

How can we prevent the readers being stolen?
Radun offers a choice of either horizontal or vertical brackets so that the readers can be securely fixed to either the wall or a desk.

The SecuGen Hamster III USB fingerprint reader
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Radun Controls Ltd, Unit 42, Aberaman Park, Aberdare, Mid Glamorgan, CF44 6UZ
Tel: 01685 887600 | Fax: 01685 887601 | Email: info@touch-registration.co.uk
Registered Office: Northfield Lane, Over Stratton, South Petherton, Somerset, TA13 5LJ, UK.
Registered in England & Wales no: 02276275

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