Frequently Asked Questions

Installation, after-sales service & support

Does the system take much installation?
No! The software and drivers are quick and easy to install and your manual will include easy to follow, comprehensive installation instructions. The readers simply plug into your existing PCs or laptops so no disruptive wiring is required. However, should you prefer to have one of our engineers complete the installation this can be arranged for an additional charge.

What does your after-sales support service cover?
Radun offers a full after-sales support service for all Touch Registration systems and the purchase price includes the first year’s maintenance and support for all supplied hardware and software.

Remote access to the Administrator’s PC is required to support the data and software package. With this in place Radun engineers can log-in and perform most software and data changes remotely.

Users can log-in to our on-line Helpdesk where they can access our Help files, report a problem, track it’s progress or request support. We have built up a good reputation for prompt and efficient responses to our customer’s needs.

Radun Controls Ltd, Unit 42, Aberaman Park, Aberdare, Mid Glamorgan, CF44 6UZ
Tel: 01685 887600 | Fax: 01685 887601 | Email: info@touch-registration.co.uk
Registered Office: Northfield Lane, Over Stratton, South Petherton, Somerset, TA13 5LJ, UK.
Registered in England & Wales no: 02276275

Home| About Touch | About Fingerprint Recognition | FAQs | Links | Contact Us | Policies