| Frequently
Asked Questions
Installation, after-sales service & support
What does the installation of the system
involve?
The Sentinel software has to be installed on your server and all
necessary student data downloaded from your school management system.
Each PC or laptop that is going to be and used on the system then
has to have the middleware, user licence and USB reader drivers
installed.
The readers simply plug into your existing PCs
or laptops so no disruptive wiring is required but brackets and
USB extender cables can be supplied and fitted where required.
What does your after-sales support service
cover?
We offer a full after-sales support service for all Touch Registration
systems and the purchase price includes the first year’s support
for all supplied hardware and software. For subsequent years there
is a charge for our support service which is based on a percentage
of the initial purchase price.
Remote access to the Administrator’s PC
is required to support the data and software package. With this
in place our engineers can log-in and perform most software and
data changes remotely.
Users can log-in to our on-line
Helpdesk where they can access our Help files, report a problem,
track it’s progress or request support. We have built up a
good reputation for prompt and efficient responses to our customer’s
needs.
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