Frequently Asked Questions

Installation, after-sales service & support

What does the installation of the system involve?
The Sentinel software has to be installed on your server and all necessary student data downloaded from your school management system. Each PC or laptop that is going to be and used on the system then has to have the middleware, user licence and USB reader drivers installed.

The readers simply plug into your existing PCs or laptops so no disruptive wiring is required but brackets and USB extender cables can be supplied and fitted where required.

What does your after-sales support service cover?
We offer a full after-sales support service for all Touch Registration systems and the purchase price includes the first year’s support for all supplied hardware and software. For subsequent years there is a charge for our support service which is based on a percentage of the initial purchase price.

Remote access to the Administrator’s PC is required to support the data and software package. With this in place our engineers can log-in and perform most software and data changes remotely.

Users can log-in to our on-line Helpdesk where they can access our Help files, report a problem, track it’s progress or request support. We have built up a good reputation for prompt and efficient responses to our customer’s needs.

Tech-Rep UK Ltd, 1 Marco Polo House, Cook Way, Bindon Road, Taunton, TA2 6BJ.
Tel: 01823 358911| Fax: 01823 352797 | Email: info@touch-registration.co.uk
Registered Office: 1 marco Polo House, Cook Way, Bindon Road,Taunton, Somerset, TA2 6BJ, UK.
Registered in England & Wales no:1016768

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